US Privacy Policy for PollenPak

Effective Date: June 17, 2026

Last Updated: June 24, 2026

PollenPak.com respects your privacy. This Privacy Policy explains how Pollen Pak collects, uses, stores, shares, and protects information when you visit our website, make a purchase, create an account, subscribe to communications, participate in promotions, join our affiliate program, or otherwise interact with PollenPak.com.

By using PollenPak.com, you agree to the practices described in this Privacy Policy.

Who We Are

PollenPak.com is a family-friendly children’s entertainment, product, and storytelling brand. Our website may provide products, merchandise, memberships, stories, character content, promotional campaigns, affiliate opportunities, email updates, and related services.

For purposes of this Privacy Policy, “Pollen Pak,” “PollenPak.com,” “we,” “us,” and “our” refer to the website and related business operations of Pollen Pak.

Information We Collect

We may collect personal information directly from you, automatically through your use of the website, and from service providers that help us operate PollenPak.com.

The types of information we collect may depend on how you use the website.

Information You Provide Directly

We may collect information you choose to provide, including:

Name

Email address

Phone number

Billing address

Shipping address

Account login information

Order information

Customer service messages

Affiliate application information

Business or website information

Social media handles or profile links

Marketing preferences

Survey responses

Promotion or contest entries

Reviews, comments, testimonials, photos, videos, or other content you submit

Any other information you voluntarily provide through PollenPak.com

Information Collected Through Purchases

When you make a purchase on PollenPak.com, we may collect information needed to process, confirm, fulfill, and support your order.

This may include:

Name

Email address

Phone number

Billing address

Shipping address

Products purchased

Order history

Transaction details

Shipping information

Customer service history

Refund, exchange, or chargeback information

Payment information may be processed by third-party payment processors. PollenPak.com does not intend to store full credit card numbers on its own website systems unless clearly stated and securely handled through an approved payment provider.

Affiliate Program Information

If you apply to become a Pollen Pak affiliate, we may collect information related to your application, approval, tracking, compliance, and payments.

This may include:

Name

Business name

Email address

Phone number

Website links

Social media links

Audience or promotional channel information

Affiliate username or account details

Stripe payment information

Referral link activity

Clicks

Conversions

Pending commissions

Approved commissions

Paid commissions

Refund and chargeback activity

Tax or compliance information, if required

Communications related to the affiliate program

Affiliate payments may be processed through Stripe or another approved payment provider.

Information Collected Automatically

When you visit PollenPak.com, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, affiliate tracking links, and similar technologies.

This may include:

IP address

Browser type

Device type

Operating system

Approximate location based on IP address

Referring website

Pages viewed

Time spent on pages

Links clicked

Shopping cart activity

Checkout activity

Affiliate referral activity

Date and time of visit

Cookie identifiers

Advertising or analytics identifiers

Website performance data

This information helps us operate the website, improve user experience, track referrals, prevent fraud, analyze traffic, and measure marketing performance.

How We Use Information

We may use collected information to:

Operate PollenPak.com

Process purchases

Confirm orders

Fulfill and ship products

Provide customer service

Create and manage customer accounts

Send order confirmations and transaction notices

Manage returns, refunds, exchanges, and chargebacks

Administer memberships, promotions, and campaigns

Manage affiliate applications and affiliate accounts

Track affiliate referrals and commissions

Process affiliate payouts

Monitor affiliate compliance

Send marketing emails if you subscribe or opt in

Respond to questions, requests, and support messages

Improve website design, content, and performance

Personalize website experience

Analyze website traffic and customer activity

Measure advertising and promotional performance

Prevent fraud, spam, abuse, and unauthorized activity

Protect website security

Enforce our terms, policies, and affiliate program rules

Comply with legal, tax, accounting, and regulatory obligations

Protect the rights, property, and safety of Pollen Pak, customers, affiliates, and others

Cookies and Tracking Technologies

PollenPak.com may use cookies, pixels, tags, analytics tools, affiliate tracking links, and similar technologies.

These technologies may help us:

Remember user preferences

Keep items in shopping carts

Support checkout functionality

Track affiliate referrals

Measure website traffic

Analyze visitor behavior

Improve advertising performance

Prevent fraud

Understand how users interact with PollenPak.com

Affiliate cookies may be used to identify when a customer visits PollenPak.com through an approved affiliate referral link.

Our affiliate program may use a 60-day cookie window. This means an affiliate may receive credit for a qualifying purchase made within 60 days after a customer clicks the affiliate’s approved referral link, subject to tracking rules, customer activity, browser settings, attribution rules, and program compliance.

You may be able to disable cookies through your browser settings. However, disabling cookies may affect website functionality, shopping cart performance, checkout, affiliate tracking, and user experience.

Wiretapping, Electronic Surveillance, and Online Tracking Consent (Multi-State)

A number of states have older electronic surveillance and wiretapping statutes that some courts have applied to modern website tracking technologies such as cookies, pixels, session activity, and analytics tools. These include, among others, the California Invasion of Privacy Act (California Penal Code Sections 630 through 638.55), the Florida Security of Communications Act (Florida Statutes Chapter 934), the Pennsylvania Wiretapping and Electronic Surveillance Control Act, and similar statutes in Illinois, Connecticut, Delaware, Maryland, Massachusetts, Montana, New Hampshire, Oregon, and Washington.

These laws were not written with websites in mind, and courts across the country are still working out how, or whether, they apply to ordinary website activity. We are not able to predict how every court will rule on these questions. Regardless of how that legal debate develops, we want every visitor, no matter what state they are visiting from, to have clear, meaningful, and accurate information about our tracking practices and real control over them before they activate. This section applies to all visitors to PollenPak.com, not only visitors located in California.

Categories of tracking technology we may use:

Strictly necessary technologies. These support core website functions such as shopping cart memory, checkout, account login, and basic security. These technologies operate automatically because the website cannot function properly without them, and they do not require separate consent.

Analytics technologies. These help us understand how visitors use PollenPak.com, including pages viewed, time on site, and navigation patterns. Examples may include tools such as Google Analytics.

Advertising and pixel technologies. These help us measure the performance of advertising campaigns run on platforms such as Meta, TikTok, Google, or similar services, and may involve sharing limited browsing or interaction data with those platforms.

Affiliate referral tracking technologies. These identify when a visitor arrives through an approved affiliate link so that referral credit and commissions can be calculated accurately, as described in the Affiliate Tracking and Referral Data section below.

How consent works on PollenPak.com. Where required by applicable law, analytics, advertising, and affiliate tracking technologies that are not strictly necessary will not activate until you provide affirmative consent through our cookie and tracking consent banner. You will have a clear choice to accept or decline these technologies before they begin collecting information. If you decline, only strictly necessary technologies will operate, and your visit, checkout, and account functions will continue to work normally.

You may withdraw or change your consent at any time by returning to the cookie preference settings available through the link in our website footer, or by contacting us at privacy@pollenpak.com. Withdrawing consent does not affect the lawfulness of any tracking that occurred before your withdrawal.

We support and honor recognized browser-based opt-out signals, including the Global Privacy Control (GPC), where legally required. If we detect a GPC signal from your browser, we will treat it as a valid request to opt out of applicable tracking and sharing of information for advertising purposes.

This section is intended to supplement, not replace, the other sections of this Privacy Policy describing cookies, analytics, advertising, and affiliate tracking.

Affiliate Tracking and Referral Data

PollenPak.com may use affiliate tracking technology to identify when visitors come to the website through an approved affiliate link.

Affiliate tracking may include referral links, cookies, click IDs, browser data, transaction data, order details, and commission records.

We use this information to:

Track affiliate referrals

Calculate commissions

Review traffic quality

Prevent fraud

Detect duplicate or suspicious referrals

Manage payout eligibility

Enforce affiliate program rules

Review refunds, chargebacks, and canceled transactions

Affiliates may receive limited reporting information through their affiliate dashboard, such as clicks, conversions, pending commissions, approved commissions, and paid commissions.

Affiliates do not receive full customer payment information.

Email and Marketing Communications

If you subscribe to our email list, create an account, make a purchase, participate in a promotion, or otherwise opt in, we may send you emails about products, promotions, brand updates, affiliate opportunities, events, campaigns, and related content.

You may unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us at:

privacy@pollenpak.com

Even if you unsubscribe from marketing communications, we may still send necessary transactional or administrative messages, including order confirmations, shipping notices, account notices, customer service responses, policy updates, security notices, or legally required communications.

How We Share Information

We do not sell your personal information in the ordinary meaning of selling your name or contact information for money.

However, we may share information with trusted third parties that help us operate PollenPak.com and provide services.

These may include:

Payment processors

Shipping providers

Website hosting providers

Email marketing platforms

Analytics providers

Affiliate tracking platforms

Customer service tools

Fraud prevention services

Advertising platforms

Professional advisors

Legal and compliance providers

Tax and accounting providers

Technology service providers

We may also share information when necessary to:

Process payments

Fulfill orders

Manage affiliate commissions

Process affiliate payouts

Comply with law

Respond to lawful requests

Protect our legal rights

Prevent fraud or abuse

Enforce our policies

Investigate security incidents

Complete a business transaction, such as a merger, sale, transfer, financing, acquisition, or reorganization

Payment Processing

Purchases, refunds, affiliate payouts, and related payment activity may be processed by third-party payment providers, including Stripe.

Payment processors may collect and process personal information according to their own privacy policies and legal obligations.

This may include:

Payment details

Transaction history

Identity verification information

Fraud prevention data

Tax-related information

Account information

Banking or payout information for affiliates

PollenPak.com is not responsible for the independent privacy practices of third-party payment processors.

Children’s Privacy

Pollen Pak is a family-friendly brand with content and products that may appeal to children and parents. However, PollenPak.com is intended to be used by adults, parents, legal guardians, and individuals who are legally able to make purchases or provide personal information. Every point on PollenPak.com where personal information is collected, including membership signup, the affiliate program, email subscription, and checkout, is designed for use by a parent, guardian, or other adult, not by a child directly.

We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent, consistent with the federal Children’s Online Privacy Protection Act (COPPA) and its implementing rule.

Children under 13 should not create accounts, make purchases, submit personal information, join the affiliate program, subscribe to emails, participate in promotions, submit photos or videos, or contact us through forms without permission and involvement from a parent or legal guardian.

If we learn that we have collected personal information from a child under 13 without proper parental consent, we will take reasonable steps to delete that information.

Parents or legal guardians who believe that a child under 13 has provided personal information to PollenPak.com may contact us at:

privacy@pollenpak.com

We may ask for information needed to verify the request before deleting or modifying information.

If PollenPak.com later offers child-directed interactive features, contests, games, user accounts, community tools, direct messaging, child submissions, or other online services directed to children under 13, we may update this Privacy Policy and adopt additional parental notice and consent procedures.

State Age-Appropriate Design and Minors’ Data Protections

Several states, including California, Maryland, Vermont, and Nebraska, have enacted age-appropriate design code laws that apply to online products and services that are reasonably likely to be accessed by children or teens, separate from and in addition to COPPA. Other states, including Connecticut and Oregon, restrict the sale of minors’ personal data and the use of minors’ data for targeted advertising.

Because Pollen Pak’s brand and creative content may appeal to children, we intend to operate PollenPak.com consistent with the spirit of these laws even where their precise legal thresholds may not apply to us. In practice, this means:

We do not knowingly use the personal information of a minor for targeted advertising or profiling.

We do not knowingly sell the personal information of a minor.

We design our membership, affiliate, and email signup processes to be completed by an adult, and we do not direct these processes at children.

We do not knowingly collect precise geolocation information from minors.

If you are a parent or guardian and believe a minor has interacted with PollenPak.com in a way that is inconsistent with this Privacy Policy, please contact us at privacy@pollenpak.com so we can investigate and take appropriate action.

User Accounts

If you create an account on PollenPak.com, you are responsible for maintaining the confidentiality of your login credentials.

We may use account information to manage:

Orders

Saved addresses

Customer service requests

Memberships

Affiliate activity

Communication preferences

Website access

Security settings

You should contact us immediately if you believe your account has been accessed without authorization.

Reviews, Testimonials, and User Submissions

If you submit reviews, testimonials, comments, photos, videos, artwork, stories, messages, or other content to PollenPak.com or our social media pages, we may use that content for website, promotional, marketing, social media, advertising, product, or business purposes, subject to applicable law and any permissions required.

Do not submit personal information about children or other people unless you have the legal right and permission to do so.

Content you submit publicly may be visible to other users, customers, website visitors, or social media users.

Social Media and Public Content

If you interact with Pollen Pak through social media platforms, public comments, tags, reviews, shares, messages, or posts, your activity may be visible to others depending on the platform and your privacy settings.

Information you post publicly may be collected, viewed, used, or shared by others.

You should use caution when sharing personal information publicly.

Fraud Prevention and Security

We may use personal information to detect, investigate, and prevent:

Fraud

Unauthorized transactions

Affiliate abuse

Chargebacks

Policy violations

Suspicious activity

Spam

Security incidents

Misuse of PollenPak.com

Fake accounts

Deceptive traffic practices

Improper referral tracking

We may suspend accounts, withhold commissions, cancel transactions, decline orders, terminate affiliate participation, or take other action when activity violates our policies or appears fraudulent, deceptive, suspicious, or unlawful.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, payment system, database, or internet transmission is completely secure.

We cannot guarantee absolute security.

You use PollenPak.com at your own risk and are responsible for protecting your account login information, devices, and passwords.

Data Retention

We may retain personal information for as long as necessary to:

Operate PollenPak.com

Process and fulfill orders

Maintain business records

Manage customer accounts

Provide customer support

Administer the affiliate program

Track referrals and commissions

Process payments and payouts

Comply with tax, accounting, legal, and regulatory obligations

Resolve disputes

Prevent fraud

Enforce agreements and policies

Protect our legal rights

When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices and legal obligations.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you

Request correction of inaccurate personal information

Request deletion of certain personal information

Opt out of certain marketing communications

Opt out of non-essential cookies, pixels, analytics, and advertising tracking technologies through our cookie preference settings

Limit certain uses of personal information

Request information about how we collect, use, and share personal information

Withdraw consent where consent is required

Opt out of certain sales or sharing of personal information, where applicable

To submit a privacy request, contact us at:

privacy@pollenpak.com

We may need to verify your identity before responding to certain requests.

California Privacy Rights

If you are a California resident, you may have rights under California privacy law, depending on whether PollenPak.com is subject to those laws.

These rights may include:

The right to know what personal information we collect, use, disclose, sell, or share

The right to request access to personal information

The right to request deletion of certain personal information

The right to request correction of inaccurate personal information

The right to opt out of certain sales or sharing of personal information

The right to limit certain uses of sensitive personal information, where applicable

The right not to be discriminated against for exercising privacy rights

The right to know about and control certain online tracking technologies under the California Invasion of Privacy Act, as described in the Wiretapping, Electronic Surveillance, and Online Tracking Consent (Multi-State) section above

PollenPak.com does not knowingly sell the personal information of minors under 16.

If we use advertising, analytics, cookies, pixels, or tracking technologies that may be considered a “sale” or “sharing” under applicable California law, we will provide required notices and opt-out methods where legally required.

California residents may submit privacy requests by contacting:

privacy@pollenpak.com

We may need to verify your identity before responding to your request.

Do Not Sell or Share My Personal Information

PollenPak.com does not sell your name, email address, phone number, mailing address, or payment information for money.

However, certain advertising, analytics, affiliate tracking, or cookie-based technologies may be considered “sharing” or “selling” under some privacy laws, depending on how they are used.

If applicable law requires an opt-out method, PollenPak.com will provide a way for eligible users to opt out of such activity.

You may also contact us at:

privacy@pollenpak.com

Sensitive Personal Information

PollenPak.com does not intend to collect sensitive personal information unless necessary for a specific business, legal, payment, tax, security, or compliance purpose.

Sensitive personal information may include certain government identification information, financial account information, precise geolocation, or other legally defined sensitive data.

If we collect sensitive personal information, we will use it only as permitted by applicable law.

International Visitors

PollenPak.com is operated from the United States.

If you access the website from outside the United States, you understand that your information may be collected, processed, stored, and transferred in the United States or other locations where our service providers operate.

Privacy laws in those locations may differ from the laws in your country or region.

Third-Party Links

PollenPak.com may contain links to third-party websites, social media platforms, payment processors, affiliate tools, shipping providers, advertisers, or other outside services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

You should review the privacy policies of any third-party services you use.

Third-Party Advertising and Analytics

PollenPak.com may use third-party analytics, advertising, and marketing tools to help us understand website traffic, improve user experience, measure campaigns, and promote our products.

These providers may use cookies, pixels, tags, or similar technologies to collect information about your activity on PollenPak.com and other websites.

You may be able to control certain advertising or analytics tracking through your browser settings, device settings, cookie preferences, or third-party opt-out tools.

Business Transfers

If Pollen Pak is involved in a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, transfer, or similar business transaction, personal information may be transferred, disclosed, or reviewed as part of that transaction.

If such a transfer occurs, the receiving party may continue to use the information according to this Privacy Policy unless otherwise stated.

Legal Compliance and Protection

We may use or disclose personal information when we believe it is necessary to:

Comply with applicable laws

Respond to subpoenas, court orders, or lawful requests

Cooperate with law enforcement or regulators

Protect our legal rights

Enforce our terms and policies

Investigate fraud or security issues

Protect the safety of users, customers, affiliates, employees, or others

Prevent misuse of PollenPak.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update the policy, we will revise the “Last Updated” date at the top of this page.

Changes are effective when posted unless otherwise stated.

Your continued use of PollenPak.com after changes are posted means you accept the updated Privacy Policy.

Third-Party Services and Service Providers

PollenPak.com may use third-party services and service providers to help operate the website, process transactions, manage orders, support marketing, track affiliate referrals, provide customer service, improve website performance, and protect against fraud or misuse.

These third-party services may include, but are not limited to:

Payment processors, including Stripe

Website hosting providers

Ecommerce and checkout platforms

Shipping and fulfillment providers

Email marketing platforms

Affiliate tracking platforms

Analytics providers

Advertising and retargeting platforms

Customer service tools

Fraud prevention and security services

Cloud storage and technology providers

Social media platforms

Professional advisors, including legal, tax, and accounting providers

These third-party services may collect, receive, store, process, or use personal information as necessary to provide services to PollenPak.com or to complete transactions requested by users.

For example, payment processors may collect payment and transaction information, shipping providers may receive delivery information, email platforms may process subscriber information, analytics providers may collect website usage data, and affiliate tracking platforms may process referral activity.

PollenPak.com requires service providers to use personal information only as necessary to provide their services, comply with legal obligations, protect against fraud, or support the business purposes described in this Privacy Policy.

Some third-party services may also collect information directly from users under their own privacy policies, terms, and legal obligations. PollenPak.com is not responsible for the independent privacy practices, security practices, or policies of third-party services.

Users should review the privacy policies of any third-party services they interact with through PollenPak.com, including payment processors, social media platforms, advertising platforms, and other external services.

Contact Us

For privacy questions, requests, or concerns, contact us at:

PollenPak.com Privacy Contact

Email: privacy@pollenpak.com

Mailing Address: 1201 North La Brea Ave. #256, Inglewood, California 90302

Please include your name, contact information, and a clear description of your request.